POSITION FILLED: Store Lead

POSITION DESCRIPTION

Tech Dump, a division of Jobs Foundation, is a growing 501(c)(3) social enterprise providing job training and practical experience for adults facing barriers to employment to prepare them to be more valuable employees with an expanding future. We accomplish this through recycling (Tech Dump) and refurbishing (Tech Discounts) electronics at two locations in the Twin Cities.

TITLE: Store Lead
REPORTS TO: Retail & Ecommerce Sales Manager
LOCATION: Saint Paul Discounts retail store, 860 Vandalia St, Saint Paul, MN 55114
HOURS: Tuesday - Saturday, 9:45am - 6:15pm

SUMMARY:

Drive sales by providing exceptional customer service and creating a positive experience for our social enterprise retail electronics store. The ideal candidate has a very high comfort level talking in detail about computers, cellphones, and other consumer electronics.

ESSENTIAL SALES ASSOCIATE RESPONSIBILITIES:

  • Utilize sales skills and techniques as well as exceptional customer service to drive store sales.

  • Properly enter all transactions into our processing systems.

  • Greet and engage customers in the store, answer the phone, and provide exceptional

    customer service.

  • Accurately and completely track all repairs and updates through our BusyBench ticketing

    system.

  • Perform key holder tasks (opening and closing the store according to policies and procedures).

  • Perform cash register transactions such as sales, exchanges, and returns expeditiously and with a high level of accuracy while staying within company guidelines.

  • Support and contribute to the product flow process in the store by receiving shipments and distributing them to the sales floor as directed.

  • Maintain a high professional standard in individual behavior, courtesy and respect.

  • Demonstrate the ability to work in and contribute to a positive team environment.

  • Assist in other store functions as needed.

ESSENTIAL LEAD RESPONSIBILITIES:

  • Ensure all retail spaces, repair spaces, desks, breakroom, and bathrooms are clean, organized, and well-stocked. Take pride in your space - keep clutter, unnecessary cords, and cleaning supplies out of customer view.

  • Ensure coverage and function of the Drop Off when necessary - keep Management informed of any potential lapses in staffing, assist with arranging pickups if necessary.
    Work with fellow Leads to make sure all product entering and exiting the store is tracked and accounted for according to procedure.

  • Make sure all ecommerce related shipping from the SP location operates smoothly and in a timely manner - keep all shipping media functional and stocked.

  • Interface with Helpdesk where necessary to troubleshoot network, security, and internal hardware issues to ensure store functionality.
    Work with Facilities, Management, and outside parties to ensure appropriate maintenance of the building while ensuring security.

  • Provide leadership during complex or stressful customer service situations.

  • Perform regular product and cash audits - note, track, and resolve all discrepancies.

  • Stay current on electronics recycling prices and intake procedures.

  • Able to provide oversight and/or coverage when necessary.

  • Share proactive ideas and support efforts to continuously improve day-to-day operations.

  • Report all issues and provide feedback for employee reviews to the Retail & Ecommerce

    Sales Manager.

  • Follow and enforce all safety, NAID, and R2 regulations and precautions.

  • Demonstrate the ability to work in and contribute to a positive team environment.

  • Demonstrate the ability to work independently and stay on task.

QUALIFICATIONS AND EXPERIENCE:

  • Previous retail sales experience and/or experience working in a customer service environment.

  • Previous leadership experience strongly preferred.

  • Previous experience in troubleshooting/repairing laptops is preferred but not required.

  • Experience with Mac, Windows, and Chromebooks, is preferred but not required.

  • Support of and ability to reflect the values of Tech Dump: Teamwork, Respect, Responsibility,

    Commitment, and Hope.

  • Excellent organizational and multitasking skills, with strong attention to detail.

  • Ability to sit/stand/ be mobile for extended periods of time.

  • Ability to lift and move up to 40lbs, utilizing appropriate equipment and safety techniques.

Additional Position Information:

  • Pay Range: $18 - $21/hour, DOQ

  • Classification: Non-exempt, according to FLSA guidelines.

  • Vaccination Requirement: Must be fully vaccinated or have completed your 1st dose prior to

    your start date.

  • Benefits: Full benefits package available after 60 days of employment including group health

    plan, employer HSA contribution, STD, LTD, and a retirement match. We also offer PTO, full

    40-hour workweeks, paid holidays, and company apparel!

  • Physical Requirements: The warehouse environment includes regular standing, walking,

    sitting at desk, use of PC, and occasional lifting up to 40lbs.

  • Work Schedule: This is a full-time position. Core working hours are Tuesday - Saturday 9:45

    a.m. to 6:15 p.m.

  • Other: This position may include occasional travel within the Twin Cities metro area for

    meetings at several locations. Occasional evening or weekend availability may be necessary.

TO APPLY:

If you are excited and want to learn more about the opportunity, send your resume and introductory letter explaining why you want to join the Tech Dump team to Ailee Nelson at careers@approachmn.com.


This job description may not cover or contain a comprehensive listing of activities or responsibilities that are required of the employee for this job. Activities and responsibilities may change at any time.


Tech Dump is an equal opportunity employer.

860 Vandalia Street I Saint Paul, MN 55114 I 763-432-3117 I www.techdump.org

Ailee Nelson