POSITION FILLED: Client Care Representative at IntegriPrint
Job Title: Client Care Representative
About IntegriPrint:
IntegriPrint, located in Buffalo, MN, provides a broad array of services which include print, graphic design, mailing services, signage, and promotional products. We have provided print, design, and marketing services for over 1500 businesses and non-profits since 1994.
Our highly valued team is a carefully selected group of individuals who work together to ensure our clients ideas and projects come to fruition exactly as they had planned.
Our values include: Integrity, Communication, Excellence, Relationships, Innovation, Positive Energy, and being Community Minded.
About the position:
The Client Care Representative is responsible for establishing and maintaining profitable relationships with clients on behalf of the company by taking personal and complete responsibility for each client contact and by ensuring that all client requirements are completely met. The Client Care Representative has primary responsibility for ensuring that client needs are met.
As the Client Care Representative, you are the primary internal representative of our organization, you must convey to the client a sense of expertise in our printing services and capabilities, and you serve as a key educator to our community and clients.
You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities will be designed to achieve these revenue goals. These in turn are key to meeting all company goals:
Guarantee satisfaction and value for our clients.
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our clients and ensure job security and career growth to our staff.
You are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective clients, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
Schedule: Full-time, Monday through Friday
Responsibilities*:
General and Administrative
Communicate effectively with the Production Manager, General Manager, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and client objectives are met.
Comply with all OSHA safety requirements.
Follow systems and procedures outlined in company manuals.
Participate as a key team player by supporting operations as needed.
General and Administrative
Acknowledge and appropriately greet and assist every client in a timely manner.
Process client orders in a courteous, efficient, and timely manner.
Organize workflow to meet client deadlines.
Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective clients in a way that conveys an image of quality, integrity and superior understanding and delivery of client needs.
Manage telephone calls professionally, efficiently and with good communication skills.
Attend to client complaints and concerns immediately and facilitate satisfactory resolution.
Sales and Marketing
Support the efforts of the Outside Sales Representative(s) by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in printing, copying, and graphic services.
Support client sales through service, education, and effective problem solving. Involve appropriate team members as needed.
Support strategic sales plan and marketing strategies outlined by the sales team and facilitate joint marketing calls where applicable.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required education and experience:
High school diploma or GED equivalent.
Experience in sales or customer service and/or experience in printing or graphic arts industries.
Minimum of 1-year experience on color and black & white digital printers.
Excellent command of the English language in both written and oral forms.
Good math skills.
Excellent interpersonal skills.
Ability to identify and meet clients’ needs and requirements.
Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
Good sense of design and color.
Must be computer literate and current on new technology.
Must be hardworking, a self-starter and a problem solver.
Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
Exceptional phone and customer service skills.
Positive and upbeat attitude.
Meet or exceed minimum test results as specified by the Hiring Manager.
Ability to move freely throughout the building to gather information, materials, and authorizations.
How to Apply:
Please send resume and cover letter, including salary requirements, to: careers@approachmn.com. No phone calls please.
IntegriPrint is an equal opportunity employer and is committed to creating an inclusive environment for all employees.